ThorFortune Privacy Policy

At Thor Fortune, we respect your privacy and are fully committed to protecting the personal data you share with us when you play, deposit, or withdraw funds through our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By creating an account and using our services, you agree to the practices described below. We at ThorFortune encourage you to read this policy carefully before registering.

Information We Collect

When you register for an account at Thor Fortune Casino, log in, deposit, or request a withdrawal, we collect several categories of personal information necessary to provide our services and comply with applicable regulations. We collect this data directly from you and, in some cases, automatically through your use of our website and Casino App.

• We gather your registration details, including your name, date of birth, email address, phone number, and country of residence.
• We collect financial information such as payment method details, deposit and withdrawal history, and transaction records processed through Visa, Mastercard, Apple Pay, Google Pay, or cryptocurrency wallets.
• We track your gaming activity, including games played, wagers placed, bonus usage, and cashback eligibility, to improve our services and calculate loyalty rewards.
• We record technical data such as your IP address, device type, browser, and login timestamps whenever you access our ThorFortune login page or mobile application.
• We may collect identity verification documents, including photo ID, proof of address, and payment confirmation, as part of our Know Your Customer (KYC) process required before your first withdrawal.

How We Use Your Information

Our ThorFortune platform uses the information we collect for legitimate business and regulatory purposes. We process your data to operate your account, process deposits and withdrawals, verify your identity, prevent fraud, and ensure compliance with anti-money laundering obligations. We also use your data to personalize promotions, calculate cashback under our Weekly Cashback schemes, and manage your VIP status where applicable.

Here at ThorFortune, we use your contact details to send transactional messages, security alerts, and, where you have opted in, marketing communications about bonuses, tournaments, and new game releases. You may withdraw your marketing consent at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning players, remember your session after you complete the Thor Fortune login, and analyze how you interact with our website. Cookies help us improve loading speed, remember your language and currency preferences, and detect suspicious login patterns for account security. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our platform.

How We Share Your Information

We do not sell your personal data. However, our ThorFortune casino may share information with trusted third parties strictly for operational, legal, and security purposes.

• We share transaction data with payment processors and banking partners to complete deposits and withdrawals.
• We provide gameplay data to our game providers, including Amatic, BetSoft, Endorphina, Microgaming, BGaming, and other studios, solely to operate and audit game outcomes.
• We disclose information to regulatory authorities, auditors, or law enforcement agencies when required by applicable law or to investigate suspected fraud.
• We may share limited data with identity verification providers to confirm your age and identity during KYC checks.
• We engage IT service providers and hosting partners who process data on our behalf under strict confidentiality obligations.

Data Security

Our Thor Fortune Casino platform employs industry-standard security measures, including encryption, secure servers, and restricted internal access controls, to protect your personal and financial information from unauthorized access, alteration, or disclosure. We regularly review our security procedures to address emerging threats. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

Identity Verification and Account Security

Before processing your first withdrawal, we require identity verification in line with our KYC obligations. We may contact you by phone or request video verification to confirm your identity, age, and source of funds. We at ThorFortune reserve the right to request additional documentation at any stage to prevent fraud, underage gambling, or misuse of our promotions. We do not permit the use of VPNs to disguise your true location, and we may collect location data to enforce restrictions applicable to certain countries.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations under the laws of Costa Rica, which govern our Terms and Conditions. Once retention is no longer necessary, we securely delete or anonymize your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, you may contact our Data Protection Officer using the details provided below, and we will respond within a reasonable timeframe.

International Data Transfers

As an international platform, ThorFortune Casino may transfer and process your data outside your country of residence, including to servers and service providers located in other jurisdictions. We take appropriate steps to ensure that any such transfers maintain a comparable level of data protection.

Children's Privacy

We do not knowingly collect personal information from individuals under the legal gambling age. Our services are strictly intended for adults, and we reserve the right to close and reverse transactions on any account found to belong to a minor.

Restricted Territories

Please note that our services are not available to residents of certain restricted countries, including the United States, United Kingdom, Spain, France and its overseas territories, the Netherlands, Israel, and Lithuania, among others listed in our Terms and Conditions. We collect location and residency data specifically to enforce these restrictions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Thor Fortune platform after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise your privacy rights, please contact our support team at [email protected] for account-related inquiries, or reach our Data Protection Officer directly at [email protected]. We at ThorFortune are here to address your privacy concerns promptly and transparently.